 Convenience Store’s Pricing Not ConvenientAn Abbots Langley High Street store has come under fire from a number of local residents after they complained of being overcharged for products. My Abbots has been notified by local shoppers that Budgens convenience store on Abbots High Street has been charging them the wrong price for certain products. The price that customers are being charged at the till is not the price that is labeled on the shelf by the product. Items are often in the wrong place and it appears that it is the same products which are being priced incorrectly. The Editor of My Abbots has bought the same bottle of wine twice from the store and has been overcharged both times, despite making staff aware of their error first time round. Other items which have been found to be priced wrongly are Gillette Fusion Shaving Foam, along with Toothpaste and Toothbrushes.
Hertfordshire County Council’s Trading Standard Office told My Abbots: “We would need to look at the pricing policy of the store in question if this is a regular occurrence. The worst case scenario if they are found to be guilty of overcharging is criminal prosecution, which would inevitably result in a fine.” My Abbots feels it has to raise this problem due to the fact that we noticed the overcharging because we were only buying a few items. What about those who do a big shop at the store? They may not look at the prices of items so closely, and may be unaware of overcharging. A spokesperson from Budgens Head Office told My Abbots that the issue would be looked into. She said: “There are processes in place to make sure products are priced correctly and are lined up with the relevant tags. The store will be carrying out a check and would like to thank the customers for making us aware of this situation.”
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