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In light of My Abbot’s’ report last month on local convenience store Budgens overcharging its customers, we received a call from new owner Dary Sweeney as to how he plans to put things right and to address the issues raised in our findings. The 46-year-old Irishman has recently taken over the reigns at the High Street store and fully admits that there is plenty of work to be done to meet his high standards. With 12 years at giant fashion retailer River Island under his belt, Dary has managed to turn around the Wendover based Budgens store in just 18 months. The store has seen a prosperous transformation, with customers coming back to do their shopping and good feedback received after the store went through a torrid period With Spar opening a store in the Village very soon, the new owner of the convenience shop is all too aware that the competition means his store will have to be operating at 100% to beat off their rival. He told My Abbots: “It’s early days and at the moment I have tried to observe the store and get feedback from customers. The priority is to put a plan in place where we can start to improve things. The Spa store opening is good for Abbots, as it will bring out the best in both of us.” Dary is looking to do things a little differently at Budgens from now on, and is looking to source products locally. If, for example, there is a local farmer who would be looking to supply products, or a local baker, Dary is interested to hear from you. “It’s something a bit different,” he told My Abbots. The Irishman puts the recent problems of pricing at the store down to poor operations. There were I.T problems that existed, but he has invested in bringing a new system to the store, and has asked customers to be patient as it is setup and introduced. Staff at the store will also be given some new training so that mistakes which may have happened in the past can now try and be prevented.
The new owner is determined to make the store a success, but has asked locals for time to turn things around. He added: “I’m here for the long term and I want to make it work. I do need time though to put everything in place and eventually, we will get on top of things.”
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